Exchange and Returns
We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do:
- You can contact us through our "Customer Care" tab available at the bottom of the website’s home page
- You may exchange the delivered goods at the “Selected ECS Stores” (details available at website) or by sending back to online department within 15 days of the delivery on production of the original invoice provided, the goods are unused, must be packed in their original packing with all tags attached, in unworn/undamaged condition
- Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange the product(s), if the product(s) received has any kind of manufacturing defect
- Customer will send product on their own. However, the return shipping amount will only be reimbursed if the product was damaged or not as per the order
- Courier charges will be borne by customer for both ways if the products are as per the order
- No cash refunds, only online store coupons available for out-of-stock item.
- Store manager/staff may refuse to accept any exchange as per company policy
- Company decision in these matters will be considered final
Note: Amounts eligible for reimbursement will only be given via discount coupons which can be used in next online buying from our website.